1. Before delivery or activation
Contact support promptly with the order reference before revealing or redeeming an item you believe is incorrect. Support checks payment, delivery and activation status and reviews each request individually. Where a verified problem before activation is caused by DataBuy as seller, DataBuy provides a refund. For a separately identified third-party seller, the claim is reviewed against that seller and the applicable purchase terms; DataBuy does not promise a separate financial guarantee unless expressly offered.
2. Activated or redeemed products
As a voluntary commercial policy, activated or redeemed digital products are not refundable. Change of mind after use, activation on the wrong account or device, and failure to follow clearly disclosed region or eligibility conditions do not establish a voluntary refund entitlement. This restriction does not override a statutory withdrawal right that remains available or mandatory remedies for non-delivery or non-conformity, including where an item fails after activation. Revealing an item is not automatically proof of activation.
3. Buyer-caused errors and evidence
A mistake by the buyer about a clearly disclosed edition, region, platform, account or activation method does not qualify for a discretionary refund. Support reviews the description shown at purchase, delivery evidence and the exact reported error before deciding responsibility. Supply relevant screenshots and transaction references; do not send private keys, seed phrases, full payment-card details or unrelated sensitive records. A bare assertion of buyer fault is not a substitute for case review.
4. Processing an approved refund
Support confirms the approved amount, payment route and processing information for each accepted refund. The original payment route is used where supported; an alternative requires appropriate verification and agreement. Provider processing times, network availability and exchange rates may vary. Mandatory refund amounts and deadlines prevail. A cancellation request does not itself reverse a cryptocurrency transfer, and no automatic conversion to store credit is imposed by these policies.
5. No duplicate recovery
Customers must disclose parallel payment-provider disputes and any refund already received. DataBuy coordinates the case to avoid duplicate reimbursement while preserving mandatory deadlines and remedies. A buyer is not required to abandon a valid payment dispute merely to obtain support.
