Before delivery
If delivery has not started, contact support as soon as possible. We will check whether the order can still be cancelled before the digital item is issued.
After delivery
Digital keys, activation links, invitations and account details can lose their resale value once revealed or issued. A change of mind does not automatically qualify a delivered digital product for cancellation.
- Do not reveal or redeem the item if you believe the order is incorrect
- Keep the exact activation error and relevant screenshots
- Contact support from the email associated with the order
Invalid or unusable item
If the delivered item is invalid or does not match the purchased option, DATABUY will verify the issue. Depending on the product terms and verification result, the resolution may be corrected instructions, replacement or refund.
Region and compatibility
The product page shows known region, platform and account restrictions. A product is not defective solely because it was purchased for an unsupported account or region that was disclosed before payment.
Payment fees and timing
Any approved refund method and timing depend on the original payment route, network availability and the information required to verify the order. Network fees may be outside DATABUY's control.